Terms of Trade

Returns & Guarantee

We strive to supply you with goods that are in excellent condition.  We will replace or refund the purchase cost of any item purchased from Willow Creek Association (New Zealand) Trust that is faulty.

If for any reason you are not satisfied with a product, please call our office at 07 282 0092 within 30 days of receiving your order and we will provide you with instructions for returning the product. Please note: Downloadable items are non-refundable.

If an item is damaged or defective a replacement of the same item will be sent. Please note that shipping and handling charges are non-refundable unless the return is due to our error.

Online Ordering

Prices for courier freight are $6 or more depending on size.  If you are ordering several items, please contact us by email for a quote as we are happy to combine freight and send your order by the best possible means and price available: resources@willowcreek.org.nz

Registrations for Events

Model Release: For promotional purposes, videos and photographs are taken at all events.  Your registration constitutes permission for the WCANZ to use your picture in promotional materials.

Cancellation & Transfer Policy: Should you need to cancel or change your registrations, please notify us which you prefer:

1) *Refund of fees: less $10 cancellation fee (less $20 cancellation fee if during last week prior to the event);
2) *Transfer to another person’s name or to a future event within one year: $10 admin fee ($20 fee if during last week prior to the event).

*There will be no reimbursements for cancellations and no transfers possible after 5pm on the day prior to the event.

Sharing Registrations: Sharing a registration (or “tag team” behaviour) is NOT permitted. E.g. you cannot register one person for the whole day and then have a second person take over their registration for the afternoon. Please do not request this, as a refusal often offends. We thank you for your honesty and integrity in this matter.

Children: While families are important to us, unfortunately there are no accommodations for children or nursing infants.

Database: All people who register for an event are entered into our database so that we can keep them informed of upcoming activities that may be of interest to them. It is for this purpose as well as keeping them informed about their coming event, that we request email addresses.  Unsubscribing is a simple process if people to do not wish to receive our emails. As per our Privacy Policy, email addresses are not shared with any outside person or organisation.

Transaction Currency

All prices quoted on this site are in New Zealand Dollars ($NZ).